Refund & cancellation policy

Last updated: 24 October 2026

Cancellation before work starts

You can cancel an order for a full refund any time before the delivery clock starts. Message us on WhatsApp at +91 92050 71331 or email [email protected] with your order ID.

Cancellation after work starts

Once the clock has started, design and development time is reserved and spent. Orders cancelled after the clock starts are not refundable, except under the approval guarantee, the late delivery remedy and the other cases set out below.

Approval guarantee (100% refund)

If the page we deliver doesn't match the kickoff brief you submitted, and our 2 included revision rounds don't fix it, you can ask for a full refund of the order value.

• Ask within 3 days of the final revision being delivered (or within 3 days of delivery if you don't request revisions), by email or WhatsApp with your order ID and what still doesn't match the brief.
• "Doesn't match the brief" means something you asked for in the brief is missing, broken or clearly different. Requests that go beyond the original brief (a different offer, new sections or new features) are new work, not a mismatch.
• It covers the page, not business results. We can't refund on lead volume, ad performance or sales, because those depend on your offer, targeting and budget.
• Once refunded, the licence to use the delivered page ends, and the page must not be published or reused.
• One approval refund per client. Together with any late-delivery refund, the total refunded never exceeds what you paid.

Late delivery remedy

If we miss your confirmed deadline because of our own delay (not because of paused-clock events listed in the Delivery policy), we refund 50% of the order value and still deliver the page.

If we can't deliver

If we are unable to deliver the agreed scope at all, you receive a full refund.

Failed or duplicate payments

If money was debited but your order wasn't confirmed, or you were charged twice, the amount is either matched to your order automatically or refunded in full. Contact us with your Razorpay payment ID if this happens.

How refunds are paid

Refunds are issued through Razorpay, in the currency you paid, to the original payment method within 5–7 working days of approval. Your bank may take additional time to credit it.

Contact

Monish Kumar, Shakarpur, Delhi 110092
Email: [email protected]
Phone / WhatsApp: +91 92050 71331 · Chat on WhatsApp